Amazon Connect Clients Can Increase Answer Rates by 56% or More
Brand your calls, so your customers know you are calling.
Display verification that the call has not been spoofed. Protect your brand reputation by assuring customers the call has been verified with STIR/SHAKEN and can be trusted.
Share your business name, logo, brand colors, and images. Personalize your calls and promote your brand by adding a logo, location, and even department.
Add details about the purpose of your call with a custom message. When customers see the reason for your call, they’re more likely to answer – up to 200% more likely!
You’re not alone. Most outbound calls to mobile handsets are delivered without a Caller Name or description.
Research indicates that 88% of consumers will not answer calls that only display a phone number, particularly a toll-free number. This means that calls to mobile devices about school closures, a doctor’s appointment, confirming a service call, or a prescription being ready for pick-up often go unanswered.