Amazon Connect Clients Can Increase Answer Rates by 56% or More

 

Brand your calls, so your customers know you are calling.

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Assure Them it’s Really You

Display verification that the call has not been spoofed. Protect your brand reputation by assuring customers the call has been verified with STIR/SHAKEN and can be trusted.

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Let Them Know Who’s Calling

Share your business name, logo, brand colors, and images. Personalize your calls and promote your brand by adding a logo, location, and even department.

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Let Them Know Why You’re Calling

Add details about the purpose of your call with a custom message. When customers see the reason for your call, they’re more likely to answer – up to 200% more likely!

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Can’t reach your customers?

You’re not alone. Most outbound calls to mobile handsets are delivered without a Caller Name or description.

Research indicates that 88% of consumers will not answer calls that only display a phone number, particularly a toll-free number. This means that calls to mobile devices about school closures, a doctor’s appointment, confirming a service call, or a prescription being ready for pick-up often go unanswered.

Additional Resources

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Close to 90% of enterprises’ calls to customers go unanswered because they don’t know who’s calling. These unanswered calls can result in decreased revenues, lost customers, increased costs, and more. Download this eBook to learn about five benefits your enterprise will see by branding calls.

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Branded Call Display (BCD) lets you reassure customers it’s you calling by displaying your name, business location, logos, e-business cards, social media links, and more on the mobile display. Watch a short video to learn how Neustar Branded Call Display helps you increase answer rates by up to 56%.

Questions About Increasing Your Answer Rates?

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